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FAQ

Shopping with us
Do you have my product in stock?

On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.

Do you deliver the Next Day?

We do! – Many of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a ‘You’re Next’ message when the driver is one delivery away!

We can’t promise this but its in the couriers remit to do so.

 

What delivery options do you offer?

For main land UK and where a package is over 5 kg in weight we send out on a 24 hour delivery to the mainland UK, it will take longer for other areas, Scottish highlands etc. No service can be guaranteed so please order in advance.

How do I know when my order has been dispatched?

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

After sale support
My goods arrived damaged, what should I do?

We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible. Ideally if you spot an issue please refuse the item.

There is an item missing from my order.

If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails in case you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

How do I return an order?

You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.

My order hasn‘t arrived, please help?

Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.

Sometimes our couriers run over schedule and won’t reach you, please again do order in advance, the 24 hour is not a guarantee we can honour but one we aim for

Product help
How do I know if the product is right for the job?

We have lots of knowledge in many industry’s and have used many of the chemicals ourselves, but our range is so vast we can’t be experts on everything and every procedure! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded user / customer has purchased the item before. So, it may be helpful to you, to have a quick read through & see what they’ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!

What warranty do I get with my order?

Ozone machines come with a 1 year warranty return to base warranty. please drop the item back to us if your item should for some reason fail, we offer a servicing plan that we highly recommend to customers on an annual basis, this is £250, new elements are added to your existing tube and box, we do not clean your tube and box we simply replace every electrical element